EMACONN B.V. QUALITY POLICY

EMACONN B.V. Senior Management has established, maintained and communicated to all employees a customer-oriented Quality Policy that is in line with strategic goals and objectives, ensures effective implementation of national and international requirements, aims continuous improvement of the quality management system and is customer-oriented. All unit managers carry out the necessary awareness-raising activities and take the necessary measures to ensure that the quality policy is understood and internalized by their personnel. All EMACONN B.V. personnel carry out their activities in line with the principles defined in the quality policy.

The Foundation of Our Success: Customer Satisfaction

At EMACONN B.V., we believe that customer satisfaction is the foundation of our success. Therefore, our aim is to provide technology solutions that will add value to processes. Our goal is to meet all customer needs with optimum efficiency and to create our own corporate brand in production.

Company Values and Compliance

We ensure compliance with legal and customer specifications and expectations through our company values and compliance with laws, policies and standards. This includes our core responsibility to permanently protect our environment through the use of future-leading technologies and the economical use of resources.

Continuously Developing Quality Approach

Our own quality assertion and understanding is continuously developed and validated by accredited certification bodies with a high degree of maturity. The EFQM Excellence Model enables managers/leaders to understand the cause and effect relationships of what their organization does and what results it achieves. EMACONN B.V.’s future visionary plan includes achieving EFQM Excellence Model achievement certification.

Basic Elements of our Quality Policy:

  • Customer Satisfaction: We are committed to exceeding our customers’ expectations and increasing customer satisfaction by consistently delivering high quality solutions. ISO 10002 is an international standard designed to manage customer complaints and improve customer satisfaction. It provides a roadmap for companies to more effectively manage and evaluate customer feedback. EMACONN B.V.’s Future Visionary Plan includes the goal of transitioning to an ISO 10002 Customer Satisfaction Management System.
  • Continuous Improvement: We continuously review and improve our business processes. We encourage the participation of our employees and support a culture of continuous improvement.
  • Compliance with Standards: We make every effort to ensure full compliance with international quality standards and use the latest technologies to meet customer demands.
  • Training and Development: We provide resources for the continuous training and development of our employees. We manage our business processes more effectively by increasing the level of expertise of our personnel.
  • Environmental and Ethical Responsibility: We strive to minimize our environmental impact and conduct business in accordance with ethical standards. We support sustainability and aim to be a responsible business partner in society.
  • Innovation and Technology: We continuously invest in R&D to provide innovative solutions and add value to our customers by using the latest technology. In line with this goal, EMACONN B.V.’s objectives are to go into production and manage the fabrication process in the most accurate way.
  • Employee Participation: We value the opinions of all our employees, encourage their participation and support team spirit. Employee satisfaction is the key to our success.
  • Compliance and Continuous Improvement

This quality policy has been adopted by EMACONN B.V. management and all employees. We continuously strive for full compliance with our policy and adhere to the principles of continuous improvement.